Sales Support Administrator

Location: Burton Head Office

Closing Date: 5th July 2019


To work within the Customer Service team to deliver a consistently high level of service. The job requires a thorough understanding of the sales order processing procedures, aftersales procedures and the pricing mechanisms in place within Marley Limited. The Sales Support Administrator should be self-motivated with the ability to prioritise their workload in order to achieve the most effective results. They should have the ability to communicate effectively at all levels within and outside the Company. A good knowledge of all product areas is essential. Good Word & Excel skills are a pre-requisite.

Main duties and responsibilities

To work within a small team to manage all administration for the department, ensuring accuracy and timely execution of all work.   To work in conjunction with the sales teams administering samples, literature requests, pricing and complaints in-line with Company service levels.

Significant relationships

  • Customer Service Advisors
  • Team Co-ordinators
  • Customer Service Managers
  • Central Services Director
  • Area Sales Managers
  • Regional Sales Directors
  • Marketing Department
  • External Haulier
  • Financial Accounts
  • Business Support

Key areas of responsibility

  • Provide switchboard cover
  • Process customer sample and literature requests in line with procedure
  • Monitor and produce housekeeping reports
  • Be responsible for collecting and sorting Customer Service post.  Accurately process month end filing
  • Processing of recoveries
  • Quotation creation and amendments in line with Best Practice
  • Ensure price increases are implemented accurately and efficiently
  • Monthly report creation
  • Data inputting of overflow transactions when required
  • Ensure data is maintained in SAP through regular housekeeping
  • Updating pricing conditions under the authority of the Sales Support Manager
  • Achieve KPI’s and Objectives set by your Manager

Other duties

Exercise vigilance in the security of the Company’s property and paperwork to prevent loss,  damage, theft or error. Promote Company policies and procedures at all times. Comply with Company Health and Safety Policy and take an active role in ensuring the welfare of  others.  Convey a good Company image at all times. Any other duties within the capability of the jobholder.
Marley Ltd places the highest priority on employee safety. All employees are expected to work safely at all times, proactively contributing to the continued improvement in health and safety performance, and the Company’s positive safety culture.

To apply for this position please fill in the form below or send your application form or CV to or post to HR Careers, Marley Ltd, Lichfield Road, Burton-On-Trent, DE14 3HD.

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