IT Support (Business Systems Support)

Roles based in Wrotham in Kent

In this fast-paced department, we enable colleagues across Marley to access systems and hardware to help them perform their roles. We also:

• Install, set up, and support hardware and software
• Provide first and second line end user support to all Marley Group companies in the UK, dealing with around 9000 calls per year
• Keep abreast of new technologies such as mobile devices, cloud-based software solutions, and telephony

About our team

We have a team of eight, all with different skills. We support each other and there is mentoring from senior staff.
Skill sets we look for at various levels from beginner to advanced include: Windows operating systems, Citrix, PC networks, helpdesk procedures and support, local and wide area networks, messaging solutions (Exchange/Notes), Windows server infrastructure, back office systems, good verbal and written communication skills, telephony, and project management.

About working here

We offer a structured training plan that will support you to enhance your technical abilities.
Your opinion will be respected and you will be encouraged to put forward ideas to improve processes.
Team members have the chance to take part in cross-company projects via our virtual team concept.